Terms and Conditions

Last updated: 2nd November 2026

These Terms and Conditions apply to services provided by The Best Freelancer, a managed IT solutions provider based in Bhubaneswar, Odisha, India. By contacting us, booking a visit, accepting a quotation, or using our services, you agree to these terms.

Scope of Services

The Best Freelancer provides managed IT support services including Windows installation, Linux setup, software installation, network configuration, router setup, printer configuration assistance, office IT support, backup setup, NAS setup, email support, hosting assistance and related technical services.

The exact scope of work will depend on the customer's request, device condition, software requirements, site conditions and technical feasibility. Any service not specifically confirmed before work starts will be treated as outside the agreed scope.

Home Visit Policy

Home and office visits are available by appointment in supported areas of Bhubaneswar and nearby locations. A visit charge may apply depending on distance, timing, urgency and scope of assessment.

The visit charge covers travel and initial assessment unless clearly stated otherwise. Repair, installation, configuration, software, hardware, subscription, data recovery, replacement parts and extended support charges may be billed separately after confirmation.

Payments

Payments must be made as agreed before, during or immediately after completion of the service. Accepted payment methods may include cash, UPI, bank transfer or other confirmed methods.

Work may be paused or withheld if payment is delayed, incomplete or disputed without valid reason. Any government taxes, payment gateway charges, subscription fees, software costs or third-party charges are payable by the customer unless otherwise stated.

Quotations

Quotations are based on the information available at the time of enquiry or inspection. A quotation may change if the actual issue, device condition, customer requirement, site setup or third-party cost differs from the initial description.

Verbal estimates are indicative only. A confirmed quotation applies only to the listed work and does not include additional tasks requested later.

Service Limitations

We provide software, configuration, networking and managed IT support. We do not provide chip-level repair, physical hardware repair, printer repair, motherboard repair, screen replacement, liquid damage repair or guaranteed data recovery unless specifically confirmed in writing.

Some issues may require third-party hardware vendors, internet service providers, software vendors, cloud providers or authorised service centres. We are not responsible for failures caused by defective hardware, unsupported software, expired subscriptions, internet outages, vendor restrictions or customer-side changes after service completion.

Software Licensing

Customers are responsible for using genuine, valid and legally licensed software. We do not provide pirated software, illegal activation, cracked applications, unauthorised keys or bypass methods.

Where software installation or activation guidance is provided, the customer must supply valid licences, purchase records, subscription credentials or authorised access. Any third-party licence fees are payable by the customer.

Customer Responsibilities

The customer is responsible for:

• Providing accurate issue details before service begins
• Keeping important data backed up before formatting, reinstalling or configuration changes
• Providing legal software licences, login access and required approvals
• Ensuring an adult or authorised representative is present during onsite service
• Providing safe access to the service location, device, network and power supply
• Reviewing completed work before the technician leaves, where practical
• Not misusing technical advice for unlawful, unauthorised or harmful activity

Cancellation

Customers should cancel or reschedule appointments as early as possible. A cancellation charge may apply if a technician has already travelled, reserved time for the visit, purchased required materials or started remote preparation.

We may cancel or reschedule service due to unsafe working conditions, non-payment, unavailable customer access, incorrect information, unreasonable demands, emergency disruption or circumstances outside our control.

Warranty Limitations

Service warranty, if offered, applies only to the specific work performed and only for the period clearly communicated at the time of service. Warranty does not cover new issues, unrelated faults, hardware failure, customer changes, malware reinfection, third-party updates, power problems, internet outages or software/vendor policy changes.

No warranty is provided for pirated software, unsupported systems, failing hardware, corrupted storage devices, unauthorised modifications or work performed against technical advice.

Force Majeure

We are not liable for delay, failure or interruption caused by events beyond reasonable control, including natural disasters, extreme weather, power failure, internet outage, transport disruption, government action, strikes, public emergencies, cyber incidents, vendor outages or other unavoidable circumstances.

Governing Law

These Terms and Conditions are governed by the laws of India. Any dispute will first be handled through reasonable discussion. If unresolved, the dispute will be subject to the jurisdiction of competent courts in Bhubaneswar, Odisha, India, unless applicable law requires otherwise.

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