Privacy Policy

Last updated: 2nd November 2026

This Privacy Policy explains how The Best Freelancer, a managed IT solutions service based in Bhubaneswar, Odisha, India, collects, uses, stores and protects personal information when you visit this website, contact us on WhatsApp, call us, or request IT support services.

This policy is written to align with applicable Indian privacy requirements, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and generally accepted privacy practices.

Information Collected

We may collect information that you voluntarily provide when you contact us or request a service, including:

• Your name or business name
• Phone number and WhatsApp number
• Location or service area within Bhubaneswar or nearby areas
• Device, software, network or IT issue details
• Screenshots, photos, error messages or documents shared for diagnosis
• Appointment details, service history and billing-related information

For IT support work, you should avoid sharing unnecessary personal files, passwords, banking details or confidential business records unless they are strictly required for the requested service. If temporary credentials are needed, you should change them after the work is complete.

Cookies

This website may use cookies or similar browser technologies to support basic website functionality, remember preferences, improve performance and understand general website usage.

You can disable or delete cookies through your browser settings. Some parts of the website may not work as expected if cookies are blocked.

WhatsApp Enquiries

When you contact us through WhatsApp, we may receive your phone number, profile name, messages, shared media, location details and issue descriptions. This information is used to understand your request, respond to your enquiry, schedule service visits and maintain service records.

WhatsApp is operated by a third party. Your use of WhatsApp is also subject to WhatsApp's own privacy practices and terms.

Phone Enquiries

When you call us, we may collect your phone number, name, service requirement, location and appointment information. Call details may be noted manually for follow-up, scheduling and service continuity.

We do not record calls unless clearly informed or required for a specific business purpose.

Website Analytics

We may use website analytics tools to understand visitor activity, such as pages visited, approximate location, browser type, device type, referral source and time spent on the website. Analytics information is generally used in aggregated form to improve website content, usability and local service information.

We do not use website analytics to identify you personally unless you separately choose to contact us.

Third-Party Services

We may rely on third-party services for website hosting, WhatsApp communication, phone connectivity, maps, fonts, analytics, security, payment processing or other operational needs.

These service providers may process limited information as required to provide their services. We try to work with reputable providers and share only the information necessary for the relevant purpose.

We do not sell your personal information.

How Information Is Used

We use collected information for legitimate service and business purposes, including:

• Responding to enquiries
• Diagnosing IT issues
• Scheduling onsite or remote support
• Providing estimates and service updates
• Maintaining service and billing records
• Improving website content and customer support
• Complying with legal, tax, security or regulatory obligations

Data Retention

We keep personal information only for as long as needed for the purpose for which it was collected, including service follow-up, warranty reference, accounting, legal compliance, dispute handling and business record requirements.

Enquiry messages that do not lead to ongoing service may be deleted or archived after they are no longer required. Service and billing records may be retained for longer where required by law or standard business practice.

Data Security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure. However, no website, messaging platform, phone network or internet transmission can be guaranteed to be completely secure.

User Rights

Subject to applicable Indian law, you may request access to your personal information, correction of inaccurate information, deletion of information that is no longer required, withdrawal of consent where processing is based on consent, and information about how your data is being used.

To exercise these rights, contact us using the details below. We may need to verify your identity before processing a request.

Contact Information

For privacy-related requests, corrections, deletion requests or concerns about how your information is handled, please contact us by phone or WhatsApp.